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Reviews & Testimonials

"Extremely professional. Every person we dealt with were extremely pleasant to deal with and work with. Felt very comfortable with all the personnel involved in the project. Before the project started we received weekly calls to keep us updated. During the project, we received nightly calls to make sure everything was to our satisfaction and answer any question we might have. There was no stress, from the initial estimate visit through the last nail being hammered in. Having been involved in building and remodeling projects here before, this was a wonderful experience."

James Hutchens
Composition Shingle
Kent, WA
Angie's List "A" Review

"I had contracted with another company ( I hadn't gotten them from Angie's list). I decided I'd better check around a little more. Northern Pacific Exteriors came right out and gave me an estimate that saved me almost $2000. Everyone (office staff, installers and owner) was very professional and NICE. I will recommend them to my friends and neighbors."

Sharon Peterson
Filtered Gutters
Tenino, WA
Angie's List "A" Review

"Northern Pacific Exteriors distinguished themselves from the very beginning. When Mark Waggoner came to give us a bid on new siding we were impressed with his thoroughness and professional manner. This company truly cares about doing a quality job and standing behind their work. The guys that installed our siding were great! They were very proficient and took their work seriously. They were also thoughtful about consulting us about our preferences related to a few of the fine tune details. Mark stopped by regularly throughout the project and we also got daily cheerful phone calls from Michelle asking how the days work went and whether we had any questions or concerns. We are pleased with our newly sided house and the outstanding service we received from Northern Pacific from beginning to end. Thank you for a job well done!"

Forest and Mary Jane Lane
ColorPlus Siding
Gig Harbor, WA
Angie's List "A" Review

"They just finished it yesterday and it looks good! They were very efficient, courteous, cleaned up well, and they were really professional. We went above and beyond because we had a bigger roof than what was included in the deal plus the gutters. They did exactly what I want them to do and I think they have a fair price, I could have got somebody else in the street but that would be no guarantee and if there was an accident or something I'll be liable for that so I think getting a professional to do it was exactly what I needed. It is expensive but fair. They were great! they call and let me know what's going on; they keep me updated about when they would going to start the project and what was going to happen next; I had both of the owner of the company come out here and talk to me."

Gary Hoopes
Composition Shingles
Tacoma, WA
Angie's List "A" Review

"A very professional company from start to finish. They stayed if contact before the job began and checked in each evening. Every day, the area was cleaned. The roof looks great."

Denise Wolff
Composition Shingles
Tumwater, WA
Angie's List "A" Review

"From the very beginning Northern Exteriors went the extra mile to meet my needs! I needed my roof done before going back to work and they made sure that happened. The office staff was so accommodating and made sure that I knew what was happening every step of the way and checked in with me each day to see how the job was going and if I had any questions or concerns."

Shari Epperly
Composition Shingle
Lynnwood, WA 98087
Angie's List "A" Review

"Customer service was incredible. Time was amazing, they did it in 3 days, and showed up exactually when they said they would! And the clean up was wonderful never had a contractor clean up so well. I would recomend them everyone. Super reliable."

Kellie Ellington
Composition Shingle
Puyallup, WA
Angie's List "A" Review

"NPE provided a completely new roof with an extended 50 year material / 25 year labor warranty along with some free extras thrown into the deal. NPE was punctual, communicative and generous in their dealings as we negotiated the materials and timing of our new roof. Their roofing contractors did a fantastic job and were done faster than expected. They made sure to clean up the work area every day and cover any exposed plants. Initially we signed up for the Angie's List Big Deal that was offered in May/June. As NPE had a large set of responses to the Big Deal, they required a $50 deposit to come out to do the estimate. This amount was credited toward the cost of the roof once we decided to move forward. We met with Kasim, the owner, who handled the initial inspection and estimate. He provided a very simple written estimate that included all the fees and provided breakdowns of multiple options including cost differentials for different material grades, skylight replacement, high-profile ridge caps, metal valleys, etc... I had specifically requested a new ridge-cap vent be installed which added minimally to the cost. We also requested new inert-gas skylights. Kasim patiently explained all the options including the warranty options. We selected a higher quality shingle than the one provided for in the Big Deal as well as some additional options. Our roof was also somewhat larger than that provided by the Big Deal terms so our cost ended up about 75% higher than the Big Deal cost. Comparatively without the Big Deal discount and the additional free options included by Kasim, the roof would probably have cost in excess of $20K.Kasim included synthetic underlayment and the high-profile ridge caps at no cost. Once we had a signed deal, the office staff called us weekly with updates on the schedule. They were able to get us in about 4 weeks after the initial signing which we felt was pretty fast considering the weather was perfect during that whole period. The roofers were punctual on the first day, arriving at about 9:30am and they got immediately to work. The office staff called us each day to check on our impressions of the work done throughout each day and make sure we were satisfied. Kasim had estimated the job would take 3 days but the crew was able to complete 99% of the work in 2 days but had run out of the ridge cap shingles so couldn't complete the final few pieces. The crew worked late to complete as much of the project on day 2 as possible. This work was completed within two days once the required shingles were back in stock. Once the roof was in place, the crew did a great job cleaning up and answered all my questions. We then coordinated with the office staff to do a final installation inspection and submit payment. This went smoothly and the new roof looks great! My goal was to never have to think about the roof ever again and barring a major disaster, I think we achieved this! Our Homeowner's Association will be checking with NPE about additional work in our neighborhood (townhome roofing)."

Dierdra Bashaw
Composition Shingle
Renton, WA
Angie's List "A" Review

"My husband and I decided to put a metal roof on our home and solicited quotes from three local contractors who were backed by the bbb and came with reputable reviews. We have two fairly low sloped areas and the first and second contractor we got bids from excluded metal in these areas and were going to instead lay down ibs. When we got a quote from Northern Pacific Exteriors we were thrilled when they suggested metal on our low slope areas and gave us a price that beat the other two. And they were the only company who offered 15 year workmanship warranty. So far as I was finding the norm is 10 year workmanship. Everyone in the Northern Pacific office was friendly and kept up posted as our work order date came closer. When work commenced on our roof the crew was friendly and efficient in their task. Unfortunately they stumbled upon a few hiccups once they completely tore off the old shingles. The first hiccup was unavoidable and almost suspected from what my husband and I already knew about the house. The entire roof needed to be re-sheeted, most of it was not even sheeted to begin with, gotta love old houses. That was a slightly unexpected addition to our overall bill but Northern Pacific was kind enough to work with us in making payments for the additional cost. The second hiccup was not such an easy fix. Once the crew got the metal placed in the larger of the low sloped areas it was discovered that the slope was indeed not enough for water runoff and would cause more damage in the long run. The company had two options at this point. They could tear off the metal and replace it with an ibs or they could build up the slope with new rafters and re-sheet so the slope would be ideal for the metal that was promised us in our contract. They choose the second option. The company did good by us and went the extra miles to fix our low slope roof and edit the fascia change that came with the fix. They went above and beyond to uphold their promises made to us in our contract. I would highly recommend Northern Pacific Exterior as they showed true pride in their craftsmanship and provided us with a roof we are proud to have."

Laurel Henn
Metal Roof
Olympia, WA
Angie's List "A" Review

"The work was performed over 8 days by two skilled and hard working employees, working 10 hour days. There were some adjustments made at my request, but work was done for the contracted cost. There was no effort on the contactor to try to charge extra for every change. The contractor's goal was an outstanding project and a satisfied customer. We ended up with a siding project that exceeded our expectations. At the end of each day, the workers cleaned up the work area and put away their tools."

Charles Reid
ColorPlus Siding
Olympia, WA
Angie's List "A" Review

"Outstanding, they came out and installed the roof in a day and a half. Then a couple of days later they came out and installed the gutters."

Joseph Lane
Composition Shingles
Spanaway, WA
Angie's List "A" Review

"The job was done on time and on budget. I was contacted every evening by Michelle to inquire about any concerns I had about the quality of the work being done. I am very happy with the work, would use their services again and wouldn't have any reservations about recommending them to friends and neighbors."

Lee Knight
Flintastic Roof
Tacoma, WA
Angie's List "A" Review

"The owner Kasim Shake communicated extremely well with us. He came out and measured our roof to make sure of exactly what we needed. He suggested a couple of things that we could do differently that we went ahead with so it increased our cost which we had no problem with. We negotiated with the company on getting a dumpster put in our driveway which saved us some money since we applied for it instead of them having to. A few weeks later, there was a crew at our house, tearing our old roof off (all the old shingles, etc) on one day and installing the new roof the next. We are very happy with our roof and happy with Kasim!"

Linae Tabor
Composition Shingle
Bremerton, WA
Angie's List "A" Review

"Northern Pacific Exteriors Mark Waggoner helped us through the process of making decisions. We reviewed with project manager Dave about concerns and any adjustments to be made. I got a total of 3 bids and we made our decision based on Mark being so helpful laying out the costs and details. The crew worked hard to get the project done as soon as possible. They cleaned up at the end of every work day and at the end of the project. We appreciated Ben the site supervisor and the other work staff. Michelle from NW Pac called everyday to touch base and make sure we didn't have any questions or concerns. The project went for about 3 weeks plus. Mark Waggoner, one of the owners visited often checking on the project and also his partmer Kasim Shake. They strive to deliver guality. My Husband and I have done quite a few projects on our 100 yr old house and nothing is 100 % perfect. The devil is in the details. We are satisifed and glad we did the siding. The only advice I would give is if you need painting done research your house in regards to lead paint removal. We would use Northern Pacific again."

Chris Cross
ColorPlus Siding
Fircrest, WA
Angie's List "A" Review

"Kasim, Michelle, and Dylan went out of their way to accommodate my project. Great company, great price, and irreplaceable staff. Would give "A+" for rating. Conscientious of family pet."

Sheree De La Hunt
Composition Shingle
Tacoma, WA
Angie's List "A" Review

"We are the pleased with the end result and the product. The star of the show was Michelle in the office. She communicated with us continuously on the project and was incredibly responsive. She answered any question we had, even if it required research. Some of the best customer service we've ever experienced."

Michelle Lehman
Composition Shingle
Seattle, WA
Angie's List "A" Review

"An outstanding experience from start to finish! There was no hard sell, we were given an outstandingly competitive bid to replace our old warped and leaky composite roof with the quality metal roof we had always wanted. The price they quoted and honored (despite a bit of extra work), was actually less than traditional shingle roof estimates we had received from others! They called us to confirm the installation date, and explained the steps along the way, so I always knew what was going to happen. During the job, I was called every night to ask how that day had gone. Marvelous! I am in the customer service business, and I was blown away by the way they did business with me. Professional, friendly, concerned and honest. I wish everyone I knew needed a roof done, I would talk myself silly urging my friends to call them. The installers were professional, cleaned as they worked, were respectful of our neighborhood, and consulted with me each day to explain what they were going to accomplish. The roof now is perfect, the best one on our street in our opinion. The gutters were installed perfectly, color matched, straight and true. During the record rainfall we had in the last two weeks everything performed wonderfully. We couldn't be happier about it, and highly recommend this business!"

David Facer
Metal Roof
Puyallup, WA
Angie's List "A" Review

"This company is a well managed company that takes pride in all aspects of the contract work they perform. The owner came out and performed the initial inspection and quote and the final walk through. The workers were respectful and timely in the performance of their work. The crew lead ensured the workplace was clear each day prior to departure. Overall an excellent contractor with high quality work."

Allan Kalmbach
Composition Shingle
Kent, WA
Angie's List "A" Review

"The owner was very professional and helpful. A garbage truck dented a section of our new gutters the first week after they were installed. The owner came out the same day we contacted them and had it fixed the same week, the city paid for it."

Sandy Rydbom
James Hardie Siding
Olympia, WA
Angie's List "A" Review

"They communicated with us at each step. Michelle, in the office was very nice & very helpful. Kassim detailed all our options & the price of each. with his recommendations, & he didn't try to sell us on anything. . They came on time, did the work quickly and professionally. The cleanup was perfect & we had no hassle whatsoever. I am told that I'm not an easy person to satisfy & I was completely satisfied. They were so good that I began to see ways to improve my service to my clients. The price was good and I don't see how the service could be improved--and the chocolate-covered strawberries were an unexpected treat. They get my highest recommendation."

Rob Folsom / Kathye Long
Composition Shingles
Puyallup, WA
Angie's List "A" Review

"In short, this company understands and personifies the use of quality materials, skilled workmanship with attention to detail and excellence in customer relations. Our house needed 3800 sq. ft. of roofing and the job took 4 long days as the second story of the house has a very steep pitch. Gutters and screening took an additional day. The crew was polite and professional, promptly informing me of their progress. My questions were answered immediately and management stopped by daily to inspect the job. In addition, Northern Pacific's office staff kept in close contact with us before and during the job. As we had a leaky roof and were approaching the rainy season, our job was moved up to the top of the schedule to accommodate our situation. We felt the price was competitive--especially considering the warranty that was included. Would we hire Northern Pacific Exteriors again? In a Heartbeat!"

Marcia Montgomery
Composition Shingles
Olympia, WA
Angie's List "A" Review

"We called and Mark showed up on time and explained in detail everything his company can do for us. We liked his bid and so called and made another appointment to sign a contract. Date was set and they arrived as advertised on time. Workers had their own porta potty and dumpster so minimal disturbance with client other than install noise. The workers took their time and did a wonderful job the house looks like a new house and we have gotten numerous compliments already. During the work all questions were answered and the workers were very friendly and professional. After the work was finished they did a great job cleaning up and making sure there were no nails left behind. An inspection was made first with the workers then Mark returned and did his final inspection and signing for financing. Marks recommendations to go with color plus and the constant updates from this company made us believe this is a fantastic company that cared about their clients. I would recommend this company to my friends and family. Job well done!"

Larry Willman
ColorPlus Siding
Silverdale, WA
Angie's List "A" Review

"They removed 3 layers of old roofing, enhanced and updated the configuration and installed composition roof on a 2-story home and detached garage. In addition, they replaced all gutters and downspouts. They were punctual, efficient, and did an exemplary job on all of the work. The management kept us informed of all aspects of the process in a timely way. They were very dedicated to doing a good job. They even provided us with before and after photos of the roofs and their result was a marked improvement. We were pleased enough that we intend to get a quotation from them re: replacing the all the windows in this house. We would not only not hesitate to recommend them--we would encourage people to use their company. We had no complaints and were very pleased with their work."

Patricia & Ted Scoville
Rubberized Shingle
Seattle, WA
Angie's List "A" Review

"From the very beginning, the experience could not have gone better. The first contact was made by Michelle within hours of the purchase (and outside of what we would consider normal business hours). Kasim was at the house within a few days and arrived completely prepared with satellite photos and all the dimensions drawn out to make it all very clear to us. We weren't in dire straits re: the roof and had chosen a date in August for the work to begin (approximately five weeks from the purchase date). We received weekly updates re: the roofing order and when they expected to have it all ready. Like clockwork, NPE was here on the date agreed upon and started working bright and early. We were told that the job would take approximately three days. Of course, the week they began work was the hottest week of the summer and we are situated with absolutely no shade on the house until very late in the day. It didn't slow them down. The work was completed on time and the dumpster was removed as promised. They kept a very clean worksite, cleaning after themselves each day. They used a magnet around the house to be sure to not leave any nails (or staples from the prior roofing). Theirs is the kind of customer service that all companies should offer! We only wish they did other types of interior home repairs/remodels. We will absolutely call them again for the siding and fence projects that are upcoming!!! Thanks Kasim, Michelle and everyone at NPE! We look forward to working with you again!"

Debra Huntley
Composition Shingle
Tacoma, WA
Angie's List "A" Review

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Serving Washington State: WA Contractors License # NORTHPE896LP

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Northern Pacific Exteriors Lacey

888-851-1418
1420 Marvin Rd. NE C311
Lacey, WA 98516
(Mailing address)

Northern Pacific Exteriors Auburn

888-851-1418
1402 Lake Tapps Pkwy SE
Suite F104-274
Auburn, WA 98092
(Mailing address)

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