Video Testimonials

Written Testimonials


"Extremely professional. Every person we dealt with were extremely pleasant to deal with and work with. Felt very comfortable with all the personnel involved in the project. Before the project started we received weekly calls to keep us updated. During the project, we received nightly calls to make sure everything was to our satisfaction and answer any question we might have. There was no stress, from the initial estimate visit through the last nail being hammered in. Having been involved in building and remodeling projects here before, this was a wonderful experience."

James Hutchens
Composition Shingle
Kent, WA
Angie's List "A" Review

"I had contracted with another company ( I hadn't gotten them from Angie's list). I decided I'd better check around a little more. Northern Pacific Exteriors came right out and gave me an estimate that saved me almost $2000. Everyone (office staff, installers and owner) was very professional and NICE. I will recommend them to my friends and neighbors."

Sharon Peterson
Filtered Gutters
Tenino, WA
Angie's List "A" Review

"Northern Pacific Exteriors distinguished themselves from the very beginning. When Mark Waggoner came to give us a bid on new siding we were impressed with his thoroughness and professional manner. This company truly cares about doing a quality job and standing behind their work. The guys that installed our siding were great! They were very proficient and took their work seriously. They were also thoughtful about consulting us about our preferences related to a few of the fine tune details. Mark stopped by regularly throughout the project and we also got daily cheerful phone calls from Michelle asking how the days work went and whether we had any questions or concerns. We are pleased with our newly sided house and the outstanding service we received from Northern Pacific from beginning to end. Thank you for a job well done!"

Forest and Mary Jane Lane
ColorPlus Siding
Gig Harbor, WA
Angie's List "A" Review

"They just finished it yesterday and it looks good! They were very efficient, courteous, cleaned up well, and they were really professional. We went above and beyond because we had a bigger roof than what was included in the deal plus the gutters. They did exactly what I want them to do and I think they have a fair price, I could have got somebody else in the street but that would be no guarantee and if there was an accident or something I'll be liable for that so I think getting a professional to do it was exactly what I needed. It is expensive but fair. They were great! they call and let me know what's going on; they keep me updated about when they would going to start the project and what was going to happen next; I had both of the owner of the company come out here and talk to me."

Gary Hoopes
Composition Shingles
Tacoma, WA
Angie's List "A" Review

"A very professional company from start to finish. They stayed if contact before the job began and checked in each evening. Every day, the area was cleaned. The roof looks great."

Denise Wolff
Composition Shingles
Tumwater, WA
Angie's List "A" Review

"From the very beginning Northern Exteriors went the extra mile to meet my needs! I needed my roof done before going back to work and they made sure that happened. The office staff was so accommodating and made sure that I knew what was happening every step of the way and checked in with me each day to see how the job was going and if I had any questions or concerns."

Shari Epperly
Composition Shingle
Lynnwood, WA 98087
Angie's List "A" Review

"Customer service was incredible. Time was amazing, they did it in 3 days, and showed up exactually when they said they would! And the clean up was wonderful never had a contractor clean up so well. I would recomend them everyone. Super reliable."

Kellie Ellington
Composition Shingle
Puyallup, WA
Angie's List "A" Review

"NPE provided a completely new roof with an extended 50 year material / 25 year labor warranty along with some free extras thrown into the deal. NPE was punctual, communicative and generous in their dealings as we negotiated the materials and timing of our new roof. Their roofing contractors did a fantastic job and were done faster than expected. They made sure to clean up the work area every day and cover any exposed plants. Initially we signed up for the Angie's List Big Deal that was offered in May/June. As NPE had a large set of responses to the Big Deal, they required a $50 deposit to come out to do the estimate. This amount was credited toward the cost of the roof once we decided to move forward. We met with Kasim, the owner, who handled the initial inspection and estimate. He provided a very simple written estimate that included all the fees and provided breakdowns of multiple options including cost differentials for different material grades, skylight replacement, high-profile ridge caps, metal valleys, etc... I had specifically requested a new ridge-cap vent be installed which added minimally to the cost. We also requested new inert-gas skylights. Kasim patiently explained all the options including the warranty options. We selected a higher quality shingle than the one provided for in the Big Deal as well as some additional options. Our roof was also somewhat larger than that provided by the Big Deal terms so our cost ended up about 75% higher than the Big Deal cost. Comparatively without the Big Deal discount and the additional free options included by Kasim, the roof would probably have cost in excess of $20K.Kasim included synthetic underlayment and the high-profile ridge caps at no cost. Once we had a signed deal, the office staff called us weekly with updates on the schedule. They were able to get us in about 4 weeks after the initial signing which we felt was pretty fast considering the weather was perfect during that whole period. The roofers were punctual on the first day, arriving at about 9:30am and they got immediately to work. The office staff called us each day to check on our impressions of the work done throughout each day and make sure we were satisfied. Kasim had estimated the job would take 3 days but the crew was able to complete 99% of the work in 2 days but had run out of the ridge cap shingles so couldn't complete the final few pieces. The crew worked late to complete as much of the project on day 2 as possible. This work was completed within two days once the required shingles were back in stock. Once the roof was in place, the crew did a great job cleaning up and answered all my questions. We then coordinated with the office staff to do a final installation inspection and submit payment. This went smoothly and the new roof looks great! My goal was to never have to think about the roof ever again and barring a major disaster, I think we achieved this! Our Homeowner's Association will be checking with NPE about additional work in our neighborhood (townhome roofing)."

Dierdra Bashaw
Composition Shingle
Renton, WA
Angie's List "A" Review

"My husband and I decided to put a metal roof on our home and solicited quotes from three local contractors who were backed by the bbb and came with reputable reviews. We have two fairly low sloped areas and the first and second contractor we got bids from excluded metal in these areas and were going to instead lay down ibs. When we got a quote from Northern Pacific Exteriors we were thrilled when they suggested metal on our low slope areas and gave us a price that beat the other two. And they were the only company who offered 15 year workmanship warranty. So far as I was finding the norm is 10 year workmanship. Everyone in the Northern Pacific office was friendly and kept up posted as our work order date came closer. When work commenced on our roof the crew was friendly and efficient in their task. Unfortunately they stumbled upon a few hiccups once they completely tore off the old shingles. The first hiccup was unavoidable and almost suspected from what my husband and I already knew about the house. The entire roof needed to be re-sheeted, most of it was not even sheeted to begin with, gotta love old houses. That was a slightly unexpected addition to our overall bill but Northern Pacific was kind enough to work with us in making payments for the additional cost. The second hiccup was not such an easy fix. Once the crew got the metal placed in the larger of the low sloped areas it was discovered that the slope was indeed not enough for water runoff and would cause more damage in the long run. The company had two options at this point. They could tear off the metal and replace it with an ibs or they could build up the slope with new rafters and re-sheet so the slope would be ideal for the metal that was promised us in our contract. They choose the second option. The company did good by us and went the extra miles to fix our low slope roof and edit the fascia change that came with the fix. They went above and beyond to uphold their promises made to us in our contract. I would highly recommend Northern Pacific Exterior as they showed true pride in their craftsmanship and provided us with a roof we are proud to have."

Laurel Henn
Metal Roof
Olympia, WA
Angie's List "A" Review

"The work was performed over 8 days by two skilled and hard working employees, working 10 hour days. There were some adjustments made at my request, but work was done for the contracted cost. There was no effort on the contactor to try to charge extra for every change. The contractor's goal was an outstanding project and a satisfied customer. We ended up with a siding project that exceeded our expectations. At the end of each day, the workers cleaned up the work area and put away their tools."

Charles Reid
ColorPlus Siding
Olympia, WA
Angie's List "A" Review

"Outstanding, they came out and installed the roof in a day and a half. Then a couple of days later they came out and installed the gutters."

Joseph Lane
Composition Shingles
Spanaway, WA
Angie's List "A" Review

"The job was done on time and on budget. I was contacted every evening by Michelle to inquire about any concerns I had about the quality of the work being done. I am very happy with the work, would use their services again and wouldn't have any reservations about recommending them to friends and neighbors."

Lee Knight
Flintastic Roof
Tacoma, WA
Angie's List "A" Review

"The owner Kasim Shake communicated extremely well with us. He came out and measured our roof to make sure of exactly what we needed. He suggested a couple of things that we could do differently that we went ahead with so it increased our cost which we had no problem with. We negotiated with the company on getting a dumpster put in our driveway which saved us some money since we applied for it instead of them having to. A few weeks later, there was a crew at our house, tearing our old roof off (all the old shingles, etc) on one day and installing the new roof the next. We are very happy with our roof and happy with Kasim!"

Linae Tabor
Composition Shingle
Bremerton, WA
Angie's List "A" Review

"Northern Pacific Exteriors Mark Waggoner helped us through the process of making decisions. We reviewed with project manager Dave about concerns and any adjustments to be made. I got a total of 3 bids and we made our decision based on Mark being so helpful laying out the costs and details. The crew worked hard to get the project done as soon as possible. They cleaned up at the end of every work day and at the end of the project. We appreciated Ben the site supervisor and the other work staff. Michelle from NW Pac called everyday to touch base and make sure we didn't have any questions or concerns. The project went for about 3 weeks plus. Mark Waggoner, one of the owners visited often checking on the project and also his partmer Kasim Shake. They strive to deliver guality. My Husband and I have done quite a few projects on our 100 yr old house and nothing is 100 % perfect. The devil is in the details. We are satisifed and glad we did the siding. The only advice I would give is if you need painting done research your house in regards to lead paint removal. We would use Northern Pacific again."

Chris Cross
ColorPlus Siding
Fircrest, WA
Angie's List "A" Review

"Kasim, Michelle, and Dylan went out of their way to accommodate my project. Great company, great price, and irreplaceable staff. Would give "A+" for rating. Conscientious of family pet."

Sheree De La Hunt
Composition Shingle
Tacoma, WA
Angie's List "A" Review

"We are the pleased with the end result and the product. The star of the show was Michelle in the office. She communicated with us continuously on the project and was incredibly responsive. She answered any question we had, even if it required research. Some of the best customer service we've ever experienced."

Michelle Lehman
Composition Shingle
Seattle, WA
Angie's List "A" Review

"An outstanding experience from start to finish! There was no hard sell, we were given an outstandingly competitive bid to replace our old warped and leaky composite roof with the quality metal roof we had always wanted. The price they quoted and honored (despite a bit of extra work), was actually less than traditional shingle roof estimates we had received from others! They called us to confirm the installation date, and explained the steps along the way, so I always knew what was going to happen. During the job, I was called every night to ask how that day had gone. Marvelous! I am in the customer service business, and I was blown away by the way they did business with me. Professional, friendly, concerned and honest. I wish everyone I knew needed a roof done, I would talk myself silly urging my friends to call them. The installers were professional, cleaned as they worked, were respectful of our neighborhood, and consulted with me each day to explain what they were going to accomplish. The roof now is perfect, the best one on our street in our opinion. The gutters were installed perfectly, color matched, straight and true. During the record rainfall we had in the last two weeks everything performed wonderfully. We couldn't be happier about it, and highly recommend this business!"

David Facer
Metal Roof
Puyallup, WA
Angie's List "A" Review

"This company is a well managed company that takes pride in all aspects of the contract work they perform. The owner came out and performed the initial inspection and quote and the final walk through. The workers were respectful and timely in the performance of their work. The crew lead ensured the workplace was clear each day prior to departure. Overall an excellent contractor with high quality work."

Allan Kalmbach
Composition Shingle
Kent, WA
Angie's List "A" Review

"The owner was very professional and helpful. A garbage truck dented a section of our new gutters the first week after they were installed. The owner came out the same day we contacted them and had it fixed the same week, the city paid for it."

Sandy Rydbom
James Hardie Siding
Olympia, WA
Angie's List "A" Review

"They communicated with us at each step. Michelle, in the office was very nice & very helpful. Kassim detailed all our options & the price of each. with his recommendations, & he didn't try to sell us on anything. . They came on time, did the work quickly and professionally. The cleanup was perfect & we had no hassle whatsoever. I am told that I'm not an easy person to satisfy & I was completely satisfied. They were so good that I began to see ways to improve my service to my clients. The price was good and I don't see how the service could be improved--and the chocolate-covered strawberries were an unexpected treat. They get my highest recommendation."

Rob Folsom / Kathye Long
Composition Shingles
Puyallup, WA
Angie's List "A" Review

"In short, this company understands and personifies the use of quality materials, skilled workmanship with attention to detail and excellence in customer relations. Our house needed 3800 sq. ft. of roofing and the job took 4 long days as the second story of the house has a very steep pitch. Gutters and screening took an additional day. The crew was polite and professional, promptly informing me of their progress. My questions were answered immediately and management stopped by daily to inspect the job. In addition, Northern Pacific's office staff kept in close contact with us before and during the job. As we had a leaky roof and were approaching the rainy season, our job was moved up to the top of the schedule to accommodate our situation. We felt the price was competitive--especially considering the warranty that was included. Would we hire Northern Pacific Exteriors again? In a Heartbeat!"

Marcia Montgomery
Composition Shingles
Olympia, WA
Angie's List "A" Review

"We called and Mark showed up on time and explained in detail everything his company can do for us. We liked his bid and so called and made another appointment to sign a contract. Date was set and they arrived as advertised on time. Workers had their own porta potty and dumpster so minimal disturbance with client other than install noise. The workers took their time and did a wonderful job the house looks like a new house and we have gotten numerous compliments already. During the work all questions were answered and the workers were very friendly and professional. After the work was finished they did a great job cleaning up and making sure there were no nails left behind. An inspection was made first with the workers then Mark returned and did his final inspection and signing for financing. Marks recommendations to go with color plus and the constant updates from this company made us believe this is a fantastic company that cared about their clients. I would recommend this company to my friends and family. Job well done!"

Larry Willman
ColorPlus Siding
Silverdale, WA
Angie's List "A" Review

"They removed 3 layers of old roofing, enhanced and updated the configuration and installed composition roof on a 2-story home and detached garage. In addition, they replaced all gutters and downspouts. They were punctual, efficient, and did an exemplary job on all of the work. The management kept us informed of all aspects of the process in a timely way. They were very dedicated to doing a good job. They even provided us with before and after photos of the roofs and their result was a marked improvement. We were pleased enough that we intend to get a quotation from them re: replacing the all the windows in this house. We would not only not hesitate to recommend them--we would encourage people to use their company. We had no complaints and were very pleased with their work."

Patricia & Ted Scoville
Rubberized Shingle
Seattle, WA
Angie's List "A" Review

"From the very beginning, the experience could not have gone better. The first contact was made by Michelle within hours of the purchase (and outside of what we would consider normal business hours). Kasim was at the house within a few days and arrived completely prepared with satellite photos and all the dimensions drawn out to make it all very clear to us. We weren't in dire straits re: the roof and had chosen a date in August for the work to begin (approximately five weeks from the purchase date). We received weekly updates re: the roofing order and when they expected to have it all ready. Like clockwork, NPE was here on the date agreed upon and started working bright and early. We were told that the job would take approximately three days. Of course, the week they began work was the hottest week of the summer and we are situated with absolutely no shade on the house until very late in the day. It didn't slow them down. The work was completed on time and the dumpster was removed as promised. They kept a very clean worksite, cleaning after themselves each day. They used a magnet around the house to be sure to not leave any nails (or staples from the prior roofing). Theirs is the kind of customer service that all companies should offer! We only wish they did other types of interior home repairs/remodels. We will absolutely call them again for the siding and fence projects that are upcoming!!! Thanks Kasim, Michelle and everyone at NPE! We look forward to working with you again!"

Debra Huntley
Composition Shingle
Tacoma, WA
Angie's List "A" Review

"All the workers very professional and the company is service oriented. The owner was here on a constant basis to check in on the progress, as well as the office manager who made sure all orders and pickups were completed. I would definitely recommend this company to anyone as I cannot say enough good things about them."

Roman Pitka
Composition Shingle
Tenino, WA
Angie's List "A" Review

"I was impressed with the very first sales call. She was very friendly, courteous and most importantly, patient with me as I wasn't quite ready to start the project at that time. She called me back a couple of times over the next couple of months to check in and was very respectful of my time and schedule and was not pushy at all. When I got to the sales and estimate process I was impressed again with how informative the sales presentation was (done by the owner, not a salesman) and that there were no high pressure sales tactics used. The windows were actually manufactured quicker than what was quoted, which was a bonus, and once the project was scheduled, the windows and installers were on time and got started right away. Even with a few obstacles along the way (rotted sills, trips to Home Depot and pouring rain) the project was completed on time, as promised. I also appreciated the fact that the owners came a few times during construction to check on the progress and to address any concerns that I had. They also came out once the project was completed, along with the installers, to inspect the work, do any touch-ups and make sure I was totally satisfied with everything that was done. The triple pane windows are very high quality and because I live on a busy street I can actually hear a difference. During the few weeks of hot weather that we've had I've also noticed my house has stayed cooler and I'm anxious to see how much I'm going to save on my heating bill during the winter. This was my first experience with a project of this size and overall I'm extremely impressed and pleased with the quality product, the excellent customer service and work provided by the staff of Northern Pacific Exteriors throughout the whole process."

Susan Geving
Triple Pane Insulated Windows & Doors
Tacoma, WA
Angie's List "A" Review

"We had received estimates from multiple local roofers. Some estimates were high and others were so low that we were leery of the contractors. We joined Angie's list to find a well recommended roofer, and chose Northern Pacific. One of the owners, Kasim, came out and gave us an estimate- he did everything he could to bring his price to the other estimates and offered better quality products. We Decided to go with Northern Pacific because of the good price they offered and the superior quality and design of the Malarkey shingles. The crew that came out to replace the roof were professional, efficient and kept the work site clean. The roof and gutters look great. During the job Mark, the other owner of Northern Pacific, came out to see how the work was going and to answer any questions we had. After the job was finished Kasim came back out to evaluate the completed job and ask if we were satisfied. We were. I highly recommend Northern Pacific."

Dana Christensen
Composition Shingle
Port Orchard, WA
Angie's List "A" Review

"The crew arrived around 7:30 every morning and worked straight through till about 6 or 7 every night. It was a big job and they had to work for about a week to get it done. They completed everything within the timeframe they told us to expect. The guys were polite and very hard working. Kasim, who did the estimate, was very patient explaining everything to us and letting us know what to expect. When they were finished, they did a good job of cleaning up. Overall we were very pleased with the quality of the work."

Don & Laurel Hendrix
Rubberized Shingle
Bothell, WA
Angie's List "A" Review

"We recently had our roof replaced from a tar and gravel roof to a metal roof. We have a very low pitch to our roof, so we felt that metal was our best option after doing some research. After receiving several estimates from different companies and different materials, we used NPE as our roofing company and we were very pleased with their professionalism and with the finished job. It was very well done. They were very respectful of us while they were working. They always let us know every stage that they were working on, they were always on time, and their cleanup was excellent every evening before they left. We had a lot of unexpected water damage as well and Tim replaced the damaged boards and did additional carpentry work to fix the wood before placing the metal roof and they did not try to change our agreed upon price. They also took tons of pictures and gave me all of the pictures since I couldn't climb on the roof myself. The pictures showed the water damage, the removal of wrotten wood, the carpentry work to fix things, the new insulation, and the new roof. It was a beautiful portfolio that they gave me and I really appreciated it. They sent us a gift after the project was complete and I was very impressed at the amount of time and care that they put into making their customers happy. We would certainly recommend them highly to any friends or family needing a new roof. I gave them a B grade for their price because I do think that they were more expensive than some other roofing estimates for metal roofing, but I think they do a better job, so it's worth paying a little more for them to do the job. I will be calling them for an estimate for window replacement soon because I was very happy with the quality of their roofing job and their professionalism. I was going to place a review later after we had our roof 6 months or longer to make sure there were no leaks, etc. But, decided to place it now during the summer because I can always change, update, or place a new review if we have any problems in the future."

Shelly Erford
Low Sloped Metal Roof
Medina, WA
Angie's List "A" Review

"To begin the process, I bought the roofing package through Angie's List, so I also got airline miles through my credit card.Once you agree to the online deal, Northern Pacific then scans your roof from satellite images, and plans an EXACT estimate based upon the materials you choose.Due to our interesting weather, it took a few weeks before they could start.After starting, the second day was just an all-day downpour, and work was just not feasible. During the downpour, though, none of my roof was exposed to the elements.I had a cedar shake roof, without any plywood underneath. So it was rather labor-intensive to remove the old, rotting wood -- and then put down plywood -- before even beginning the re-roofing process.The newer technology shingles from Malarkey are rubbery, and they won't snap and break like the old stuff from the seventies. Everything went smoothly, and the price was set to the penny before the project began.I had gotten a number of estimates, so I knew that I was looking at $25,000 and up, based on materials. Northern Pacific priced it out at $25,718. i agreed to the deal THAT DAY -- realizing the value -- especially in comparison to the other estimates I had.From start to finish, the workers put in about three-and-a-half harrowing days. My roof has a turret, and some very steep peaks. I know I would not want to go up there.Good work. Good price. Good workers."

Roger Stocker
Rubberized Shingle
Duvall, WA
Angie's List "A" Review

"I saw them doing other work in the neighborhood, talked to other people in the area. Customer service was great. From the start the work went well and fantastic. They were able to fit us into the schedule. They also showed up early everyday. The gave me the schedule from day to day, always in the loop. Always called me when things changed. Would recommend them to EVERYONE..."

Billy & KC Bucci
Rubberized Shingle
Lacey, WA
Angie's List "A" Review

"Northern Pacific Exteriors has done two roofs for us in the past 9 months. We bought our house on a short sale which closed in November 2011 and knew that we would have to get the roof and gutters replaced ASAP. NPE was great! They inspected the roof and the attic of the house before giving us the original bid, and discussed what they found and offered solutions. They managed to get our roof done during the two days of decent weather we had, even with the existing skylights, then got the gutters up and had the solar tube installed quickly. The roof looks wonderful. They cleaned up all the debris, and even left us a sheet of plywood they didn't end up needing. The gutters have performed perfectly, and the solar tube is incredible! We even have light in the closet when it's doing our usual Pacific Northwest gloom and rain. Then they followed up with us to make sure everything was performing to our expectations. When it became evident that we would have to re-roof the barn as well, we didn't even bid it out, just called Northern Pacific Exteriors and asked them to come out and tell us what our options were. They inspected the roof and told us there didn't appear to be any underlying damage (which they confirmed on tear-off). We ended up with the Highlander roof (which matched the house roof perfectly). We were leaving for a few weeks and needed it done on a schedule, which they were happy to meet. It only took one day, and they carefully cleaned up the debris with special attention to the nails since our horses would be walking around the barn. They pay attention to the little details and made sure we had the waterproof underlay and metal edging to extend the lifetime of the roofs. They carefully checked where the dumpsters and supplies should go as not to block access or damage landscaping.. They were prompt, polite, professional and amusing. The jobs were done flawlessly, in our opinion, and at a reasonable price. We recommend them to anyone needing a good roof that will enhance your home's value."

John & Sonya Cannon
Composition Shingle
Bremerton, WA
Angie's List "A" Review

"Given an estimate. offered upgrades and accepted them. told when might happen. got a call to follow-up and then moved up the date of the re-roofingWorkers there took off the old roof, put on the new, given photos of before and afterpaid for the additional materials and work done. Roof looks great!"

Rhinee Yeung
Composition Shingle
Issaquah, WA
Angie's List "A" Review

"My family’s experienced with Northern Pacific Exteriors have been absolutely wonderful, from the first phone call with Michelle in the office to months after. Kasim and all of NPE’s employees definitely understands what it means to provide excellent customer service care. There were definitely times they didn’t need to go the extra mile but when the opportunity arrived it was done without hesitation. It is wonderful to be treated like an important customer and not someone who they are just trying to make a quick profit. It has been over 2 months now and I am still receiving calls to see how we are doing. We are extremely thankful to find a business that continues to instill excellent work ethics and provide products they are proud of."

Terrie Plumlee
Rubberized Shingle
Graham, WA
Angie's List "A" Review

"Overall, I had a great experience with this company. They were on time and kept things neat and safe. My roof now looks very good. I am very pleased and I highly recommend them."

Jane Flory
Rubberized Shingle
Bremerton, WA
Angie's List "A" Review

"We had a great deal of confidence in this company from the experiences of other Angie's List members. That confidence was well placed. This was a major investment in our home, but Kasim, Michelle in the office, and Tim on the jobsite were most professtional and responsive to our needs. We've had experiences wih contractors that don't show up, don't call back, and are nowhere to be found once the check is cashed. Northern Pacific is not like that at all. Answers were given very quickly and the entire job went very smoothly due to this company's experience and abilities. Kasim is very knowledgeable and thoroughly explained the various materials and options we had. The entire job was completed in just three days, and we look forward to many troublefree years with this roof."

Warren & Susan McCasland
Rubberized Shingle
Puyallup, WA
Angie's List "A" Review

"We were in need of siding on our home and had decided for several reasons to make that our next project on the list of things to do. After having 2 estimates from local businesses we decided they were not for us for various reasons. So we decided to attend a home show in our area and that's the Northern Pacific Exterior's booth caught our attention. It appeared professional and informative. We set up an appt. for an estimate and were very pleased with the entire meeting. Not having put siding on a home before, we were not clear on the details a project like this involved. Also after the 2 previous estimates we were a little overwhelmed, and had a lot of questions. But the information was presented in a professional manner, and in a way so that we could understand the process. We have a large home (approx. 3750 Sq ft) with lots of windows and a small section of brick on the front. We started off choosing the main color then decided on the trim that would best match. There were several colors to choose from but we had a good idea of what we wanted the house to look like when finished. Once we narrowed down our colors and measurements were taken, we had our estimate. Given the size of our house we were concerned about this part the most even though it desperately needed replacing. It worked. It was better than we thought and we decided to accept their bid. Materials were ordered, and in 3 weeks delivered, and the work began. Each day we saw our home becoming more and more beautiful. There was some hammering and sawing but that comes with the project. Each day the workers arrived and went through their routine, always the same ones, always on time, always busy, and always cleaning up after themselves. They were wonderful! Very nice, polite, and real craftsman. Very detail oriented. And we knew what our cost was right from the beginning."

Jim & Elizibeth S
James Hardie ColorPlus+ Siding
Kitsap Penninsula
Angie's List "A" Review

"New roof. Fixed wall flashing. Installed new skylight. They were great. The crew was very cordial. They were very trained. They cleaned up after themselves everyday. The end result was superb. High quality craftsmanship and great customer service."

Gordon & Lana Russ
Rubberized Shingle
Lacey, WA
Angie's List "A" Review

"I had been planning to replace my roof for almost 2 years. I did a lot of on-line research on manufacturers of roofing materials along with reading on-line recommendations from roofers posting advise as to which type of roofing materials would work for a low slop roof ... my options seemed very limited. I wanted to make sure I selected the most dependable and low maintenance roof I could afford, that would last longer than I would and was good looking too. The last thing I want to do , is spend any part of my retirement years contemplating a roof replacement. I spoke to several roofing companies, and all recommended different types of roofing materials with quotes all over the board. It became very confusing. When I called Northern Pacific Exteriors, the owner, Kasim Shake came out to meet with me ... not someone's sales monkey. Everything he said "jelled" with the research I read on-line. Kasim was professional and was very knowledgeable. He secured my confidence unlike any of the other roofing companies. I decided on a steel roof. Northern Pacific Exteriors is a certified installation company of the steel roofing manufacturer ... which was important to me, in the event there was ever a manufacturing failure. If the installation company is not certified by the manufacturer, the manufacturer will not honor their product warranty. When his crew came out, they were all very professional, got right to work and made the effort not to damage any of my plants or any of the structures surrounding the house. Everyone at Northern Pacific was amazing! Customer service was excellent. it is obviously an important component of their business as Michelle called me regularly, answering all my questions and they really went above and beyond to make sure that I was happy with the work. I never had one single problem from beginning to end. They also spray painted the venting to match the color of the roof ... sweet! After the roof was completed, Kasim came out & brought me before and after pictures of the roof. What a nice touch. The end product is beautiful and I am completely thrilled! I have already had several compliments on the roof by neighbors and people on their walk. I would highly recommend Northern Pacific Exteriors if you want a superior product installed by a knowledgeable, professional company that knows their product!"

Kathleen M
Low Sloped Metal Roof
Normandy Park, WA
Angie's List "A" Review

"This company is all about customer service. Every contact was productive and pleasant. Michelle was right there ready to discuss any concern I had, and I never felt she was hurried in any way (although I'm sure she was very busy). She kept me informed of the procedure, and there were no surprises or delays. I trusted Kasim instantly and he was very thorough in writing up the bid and the follow-through after the project was finished. He helped me pick out appropriate colors for my house style, too. The crew finished right on time and left my yard spotless! This was, indeed, a painless experience."

Anita T
Composition Shingle
Lakewood, WA
Angie's List "A" Review

"Everything excellent. We would recommend them."

Kathleen P
Rubberized Shingle
Port Orchard, WA
Angie's List "A" Review

"Every person involved, from Kasim to Michelle to Tim and all the workers were courteous and professional in every way. Their communication was excellent. I can be picky and everyone at every step patiently took the time to answer my questions and address my concerns. They even took care of some small things I wanted done outside the contract at no extra charge. Although the project took one day longer than estimated, it was worth it because of their attention to detail and meticulous work. My roof has some difficult angles but they took the time to do it well and it looks fantastic. I also appreciated how they thoroughly cleaned up at the end of every day."

Randall & Mary F
Rubberized Shingle
Lacey, WA
Angie's List "A" Review

"These guys are amazing! I called them because of the terrific special they had - and of course, all the really positive reviews were impressive. Northern Pacific Exteriors IS customer service. Everyone I dealt with was courteous and professional. I met with Kasim and signed the contract on Saturday, and the job was done by the end of the following weekend! The pricing was great and I couldn't be more pleased with the results. I recommend Northern Pacific Exteriors to anyone looking for an honest, hard working company providing a quality product at a reasonable price."

Debbie D
Composition Shingle
Federal Way, WA
Angie's List "A" Review

"I used Northern Pacific Exteriors to put in a new roof. The work is going excellent. Everyone is professional and happy. My experience with them was wonderful. He has really walked us to the process since it is our first home and we are not used to dealing with homeowner association. We didn't end up getting a roof that we wanted because our homeowner's association wouldn't allow us to, but he was really nice about it. We actually have plans to use them again in the future."

Adam & Victoria J
Rubberized Shingle
Roy, WA
Angies's List "A" Review

"As I read all the glowing reports by others I can say without a doubt (Ditto) Mark and Kasim were outstanding in everyway, thier lead man on the job Marshal was one of the hardest working men I've ever seen, arriving each morninning around 7 am and staying as late as 9 pm. Michelle called daily to ensure that all was going well amd Mark and Kasim showed up every day to answear any and all questions we might have about the job. The job lasted three days and was beautifully done. I highlly recommend this company to anyone looking for profesional quallity work. Never a comlaint everything done with a smile. My hat is off to Northern Pacific Exteriors."

William & Denise M
Rubberized Shingle
Roy, WA
Angies's List "A" Review

"This was probably not the smoothest job for NPE. We are located on Vashon Island thus involving a logistical 'opportunity' with distance and ferry schedules. In addition, there are 6 skylites that scared any and all roofers who considered doing a metal roof on our place. Plus, due to the low pitch of our roof, the skylites involved unique custom made and installed plexiglass covers. I am sure that their installers learned some new 'tricks' with this job. Not once, however, did I hear a complaint or the words 'we just can't do this'. Everyone was cheerful, efficient and professional. Mark and Kasim were very attentive to our needs and concerns and made every effort to ensure that we were satisfied. And we are. Thanks guys."

Dan & Cory M
Low Sloped Metal Roof
Vashon Island, WA
Angie's List "A" Review

"Northern Pacific Exteriors replaced my roof with rubberized shingles. Mark and Kasim were both extremely helpful from the start with detailed descriptions of my options and how to improve the venting on my roof. They were obviously more concerned about my experience than in just selling me the roof.

Member Comments:
The customer service was excellent--they really went above and beyond to make sure that I was happy with the work. They even made sure to position the dumpster so I could continue to get into my garage, which wasn't easy on my steeply curved driveway. The dumpster scraped up the asphalt a little, but I wouldn't even have noticed if Kasim didn't point it out and let me know that they were going to repair it. The work was excellent. I'm planning to replace my siding soon and will definitely be calling Northern Pacific."

Grace H
Rubberized Shingle
Kirkland, WA
Angie's List "A" Review

"We would highly recommend Northern Pacific Exteriors for your roofing, windows or siding project! From the initial introduction of their company, to the completion of our new siding, the entire crew was outstanding to work with. Kasim Shake personally guided us through the entire project, starting with choosing the best siding for our home, financing, installation and completion. They were even able to add new fascia and gutters during our siding install, with no extra time needed to complete the project. Their installation crew was very polite and hard working. There were no long breaks, or talking on cell phones during the project. They often arrived at 7:00 AM and at times did not leave until 7:00 or 7:30 PM. The workmanship was outstanding and they always took extra care to ensure that our lives were not disrupted. We were updated daily on the progress of the installation, and were surprised that they were done sooner than expected. Our home now looks like a brand new house, and we would like to thank the entire crew at Northern Pacific Exteriors for an outstanding job!!! We were very pleased with the workmanship, quality and price of our new siding and gutters."

Ed & Kim F
James Hardie ColorPlus+ Siding
Pacific, WA
Angie's List "A" Review

"Northern Pacific Exteriors installed my new metal roof and color-matched screened gutters in April 2012. From roof estimate to final day of install, and beyond, they were professional, courteous, informative, and skilled. Even during the install, everyone was friendly and answered all my questions immediately and fully. This was my first time buying a roof (and gutters) and the owner, Kasim, made it easy and fun!

Kasim and Mark were very conscientious about keeping me informed of what was happening throughout the entire process. I had to be at work every day they were out installing the roof, but Kasim would spend as much time as necessary filling me in on their progress, as well as their plans for the next day, each night when I came home (yes, they were STILL working after 6 p.m. and even went as late as 8 p.m. on more than one occasion to get the job done.) If I did not get home before they left for the night, Michelle would call me on the phone later to give me the “progress report, even if it meant leaving me a message on my machine. Their dedication to doing the job not just right, but well and with a personal touch, spoke volumes and instantly allayed any concerns or worries I may have had. Every interaction with every employee was wonderful, they cleaned up their worksite each night, and the result is so beautiful that I smile every time I come home! In fact, this experience was so fabulous I almost wish I had another house that needed a roof!

I WILL be using Northern Pacific Exteriors again for my window and siding needs, as well, and I have been recommending them to everyone I know. Thank you NPE for making my house the talk of the town (literally) and for going the extra mile, every time, to ensure the experience was so enjoyable."

Joanna N
Great American Shake Insulated Aluminum Roof
Orting, WA
Angie's List "A" Review

"From the very beginning I was impressed with NPE. The owners of the company came out and added a personal touch during the entire process. They described the features of their products as well as comparing them to other options available. They provided the right amount of information to help me make my decision without overwhelming me with a roof seminar. I had 4 other bids and after talking to Kasim and Mark, it was an easy choice. When I asked if the job could be done in the near term to accommodate my upcoming switch to the graveshift, the went way out of their way to move me up. I never expected that the roof would be started and completed in 1 day. That day was within a week of hiring them. I am still amazed. I also have a security camera system and I watched it on fast forward just out of curiosity. The roofing crew was all business from the get go. They cleaned as they worked and magnetically swept my yard for nails just as described in the scope of work. The crew was friendly and efficient. The following Monday my new gutters were installed. I had end rot on my fascia boards and was prepared to pay to have them replaced. Kasim and Mark suggested that I cut them flush and extend the gutters to the edge of the roofline. This saved time and money and I really am pleased with the look. Best of all we saved trees! The color combinations from the new roof, my paint job, and the white gutters really make my 35 year old home stand out. I am very pleased."

Joe T
Composition Shingle
Puyallup, WA
Angie's List "A" Review

"They did a beautiful job. The workers were great. I couldnt have asked for anything better. Their customer service was excellent as well. The pricing was just wonderful."

Cathy M
Rubberized Shingle
Lakewood, WA
Angie's List "A" Review

"I liked how they gave me information on the type of shingles they were using. The company was professional, clean up was good, and the work was great."

Walter B
Rubberized Shingle
Spanaway, WA
Angie's List "A" Review

"They removed the old roof in one day and had the ice/water shield on the same day to ensure the safety of my home from rain. The next day the remainder of the roof was on.... The crew was hard working and attended to the details of ensuring the job was done correctly. They showed me what they found and clearly explained my options. The work was done within bid and timely. As a bonus, the crew was wonderful with my dogs. Their bid was not the cheapest, but I am sure that I received the best product and service for my money."

Susan M
Rubberized Shingle
Olympia, WA
Angie's List "A" Review

"They did it in a timely fashion in the time they said they would do it. It appears to be well installed."

Steve G
Low Sloped Metal Roof
Belfair, WA
Angie's List "A" Review

"I chose them because they use high quality products. I liked that the owners of the company came out to make sure we were satisfied. We were so happy with them, we ended up hiring them to do our siding, gutters and windows. We are extremely satisfied with all of the projects they completed. It was worth every penny."

Sebastian & Christina F
Rubberized Shingle, Triple Pane Windows, James Hardie ColorPlus+ Siding & Filtered Gutters
Lacey, WA
Angie's List "A" Review

"From the first phone call to the end, I had the best service ever. They treated me as if I was a priority. They got it done efficiently and quickly. They were very courteous. They never left a mess. Everyone was personable and professional. The owners checked in on the job frequently. I would recommend them to anybody and I love my roof!"

Rebeca W
Metal Roof
Lacey, WA
Angie's List "A" Review

"It is really cool and it looks like a black slate. There are only 2 people in the state that are licensed to do this roof. They were very efficient and proficient. They were very conscience of what they did. They addressed any issues immediately. They are very proactive in their clean up. The people who work for them have great PR skills."

Henry & Anita O
Metal Roof
Graham, WA
Angie's List "A" Review

"Mark came out on a Sunday afternoon and told us about his product. We liked his honesty and good nature. After his presentation he took measurements and we began talking prices. I had been getting estimates for about a month so I knew what to expect. Mark gave me his price, I gave him mine and we met in the middle. None of this half down before we start the job either, I offered and Mark turned it down by saying "Let us earn your business first." How often do you see that. Everything went smooth from delivery of material to final clean up. I now have a roof I know was put on correctly. One of the owners was out here to check the job and make sure we were happy. We were so impressed with the workmanship and customer service that we are having them re-side our house. Northern Pacific Exteriors wants to earn your business and shows it from the first handshake."

Trish & Jim R
Rubberized Shingle
Bremerton, WA
Angie's List "A" Review

"Northern Pacific Exteriors is who we chose when it came time to put a new roof on our house. They presented a very competitive price to us and we went with them. The roofing crew conducted themselves in a courteous and professional manner. After completing the project we realized we had more than we bargained for. Our neighbors still compliment of the way the roof looks. While we end up with a superior product, the service we received from the initial office contact to the final inspection and follow up visits were yet a wonderful experience. When it comes time to install new siding on our house, we will only consider Northern Pacific Exteriors."

Bill & Jan S
Framework & Low Slope Metal Roof
Gig Harbor, WA
Angie's List "A" Review

"Needed a roof extremely bad. We were dreading the whole experience. We had gotten a whole bunch of estimates, the only ones that came out and were professional were Northern Pacific Exteriors. They made the whole experience painless and easy. They came out to do the roof and had it up and on in one day. They did such a good job we bought all the workers dinner that night. LOVEDDDDDD THESE GUYS!!!!!!!! The whole experience was GREAT!!!!!!!!"

Bert & Deanna G
Low Slope Metal Roof, Gutters and Insulation
Roy, WA
Angie's List "A" Review

"Northern Pacific Exteriors did a great job on our roof. From the start to the finish the crew worked non-stop to make sure they finished on time. We decided to go with the "rubberized shingle instead of the standard composition and a beautiful solid copper roof as an accent on the bay window in front of the house. THEY GO THE EXTRA MILE TO PLEASE THEIR CUSTOMERS FROM START TO FINISH - MONEY WELL SPENT!"

Curtis & Leandra W
Rubberized Shingle, Solid Copper Shingle
Parkland, WA
Angie's List "A" Review

"Customer Service was excellent from the time of the original meeting for quote through the completion of the job. The workers were very professional, courteous and on time. Very impressed with all aspects of this job and the cleanup was great. We chose the metal roof and are extremely happy with the appearance. It is the best looking metal roof in our neighborhood and would use and recommend Northern Pacific Exteriors for any future needs."

John and Shiela C
Low Slope Metal Roof
Kent, WA
Angie's List "A" Review

"Northern Pacific Exteriors are professional, courteous and willing to work with you on what you need. Good prices and variety to choose from. They take before and after pictures, so you know what was done. The crew was very professional, hard working and fast! I would recommend this company to any of my friends or family."

Greg H
Rubberized Shingle
Tacoma, WA
Angie's List "A" Review

"When we accepted the bid Michelle from NP exteriors set up the appointment to sign the contract immediately and Mark came out a few days later. We waited for four weeks to get the roof installed and though it didn't rain in that time we were slightly disappointed in the waiting time. when the day came to have our roof delivered to the site we were impressed with the company that delivered it and I needed to be on hand to answer a couple of questions from the driver. Always be present when a contractor is @ your jobsite! The material delivered, we waited for the crew the next morning with Michelles' advising us of their timeline from delivery to completion (She's very good). The crew came in two trucks @ the predicted time and began work immediately. Mario, the leadman, asked a few pertinent questions to start and answered my concerns adequately. he wanted to know later in the job where exactly were the skylights to be placed and because I was there to show him they were placed precisely where we needed them. Mario cut the hole in the roof sheathing and he and four others completely roofed and flashed and vented our garage in one day. The crew worked in a rhythm together that was a pleasure to watch. I was impressed at their knowledge of their work and the good work ethics of the entire crew. They drank water and powerade they brought and had pizza for lunch @ our outdoor table brought to them by their leadman Mario. When I inspected the job the next day I noticed something in the ridge vent that I hadn't counted on, it was one bay short. I received a follow up call from Michelle and reported my concern to her and she in turn contacted Mark who contacted me and addressed the problem and the next day Mario came out to fix the problem with another crew member. He was done, after I showed him the problem, in an hour. We signed the completion form and made payment in full with Mark the following week after another follow up call from Michelle. It will rain finally, after two and a half months, on Friday for a predicted three days, We will be glad to see it on the lawn and trees and not in our new building!"

Tim & Heidi Crawford
Composition Shingle
Wauna, WA
Angie's List "A" Review

"After researching local roofing companies on Angie's List, we went with Northern Pacific Exteriors. It was an outstanding experience, from the time we signed our contract to completion, we were very well taken care of. Michelle called every week to update us on when we could expect our roof to be replaced and was available to answer any questions we had. When work started, the crew worked quickly and carefully, minimizing damage to plants and deck areas. Our roof was not an easy project but was completed quickly. We would strongly recommend Northern Pacific Exteriors."

Chuck & Pat Horn
Rubberized Shingles
Puyallup, WA
Angie's List "A" Review

"I couldn't have asked for a better company, they were fantastic. They had a crew of 6 and completed the job in 4 hours. They cleaned up after themselves. I can't compliment them enough! It was really nice to have such a professional company. I would highly recommend them!"

Dallas & Diane Barkubein
Rubberized Shingle
Auburn, WA
Angie's List "A" Review

"They seem to have been around for quite a while. Their people are extremely skilled. I never saw a piece of siding cut incorrectly, which led to minimal waste. Everyone was well organized and their minds were all right to get the job done. I am exceptionally happy with the work that they did. It took them almost 15 days to add the new composite siding to our single story 1860 sq. ft. home."

Robert & Caroline Froehlich
James Hardie ColorPlus+
Lacey, WA
Angie's List "A" Review

"I was contacted by the staff promptly and they arranged for the owner to meet with me. We wemt over details. Selected shingle and told me it would be done in one day when an opening arrived. I was called regularly about my status on the schedule until a spot opened early. On that day the old roof was removed. The new one put on and every single piece cleaned up. I went to work and came home to a new roof. The owner came back to sign completion papers a week later. I trusted them at my home during the day...they did not need inside access. If there had been issues they would have called me. They also explained costs if there were issues. Ahead of time. I paid more than the angies amount for additional size which was reasonable. Overall a great experience and a large reduction on what it would have cost without Angie."

James Watt
Composition Shingle
Lakewood, WA
Angie's List "A" Review

"First off, I want to thank Northern Pacific Exteriors for an excellent job. A few weeks ago I noticed a leak in my roof. The house and roof are both 16 years old. I did some more inspecting and found a few more damp spots in the attic. I called one company in Port Orchard and they said they would be out to assess the damage. They never showed. I then tried to call NPE an was not able to get through due to some phone outage in that area. I decided to Facebook message them and I got a response in less than 30 minutes. I also sent a message via their webpage. I talked with Michelle and she listened to my laments and told me she could get Kasim to come out the next day. Kasim (owner) came out the very next day and was able to show me all the different types of roofs he had available, as well as a portfolio of work they had done. I am renting this house out, so I decided to go with a regular malarkey material for the roof. There are multiple upgrades available and he informed me of the most important ones: synthetic underlayment instead of tar paper (HUGE upgrade - efficiency, not price), and a material that is on the shingle itself that is moss resistant (a must have for around here). Kasim gave me a huge discount for being military, and helped me out with the upgrades. The quote price for the roof was about $9200, and I ended up paying about $9400 due to some extra sheets of plywood being used. He usually throws in three sheets for free, I needed 11 sheets due to extra damage, but I only ended up paying for like 5 (early Christmas present he says). On top of all this, since I am an Angie's List member and found him on AL, I got free gutters all around the house. An excellent upgrade, for free. Since the weather has been kinda, shall I say wet, it has been difficult for the roofers to do their job. There was ONE day that was sunny and Michelle called me and setup the day to come out. It was about a week after the quoted price on the roof. The team showed up promptly at 0800 and quickly began tearing off the old roof. The dumpster then came and filled up quite fast. They tore the roof off in a few hours and replaced all the rotting boards. They had MOST the roof done before the day was over. We had a little rain, but the real reason the roof wasn't completed in one day is due to the extra rotting roof boards. They usually replace around 3, but I had quite a few. They came out early the next day and finished before 1400. A couple days later the gutter guy came and ripped the old ones off and replaced the gutters in less than 4 hours. It was truly amazing to see that happen so fast. On top of all this.....I received a box of chocolate covered strawberries from Terri's Berries, from Northern Pacific Exteriors. They were awesome. Only giving this company an 'A' seems criminal, they went ABOVE and beyond for me and my situation. I forgot to mention that I am in the military and am changing station in the middle of this month, and they made this happen for me before I left. I cannot thank them enough for the wonderful service, and great deals they gave me. They also finance which helped a ton. A++ for this company and I will be calling them in the future for my siding. Please look no further for your exterior needs, this company will not let you down."

Michael Means
Composition Shingle
Port Orchard, WA
Angie's List "A" Review

"They did an aerial measurement. Then they came and did an actual physical measurement. The owner then came to discuss the price. WE made an agreement.Within two weeks they called to make a date to come and replace the roof. they were done with in two days.I would say that they did a very professional job in a timely manor and my yard was left in pristine condition. I appreciated the fact that they told me what they were going to do and they did it."

Lorraine Lastufka
Composition Shingle
Graham, WA
Angie's List "A" Review

"Northern Pacific Exteriors, one of the most professional companies I have deal with EVER! They keep you informed on a weekly basis of when they will be starting the job, and keeps you informed as the job progresses. They were prompt, did a professional job and I would recommend Northern Pacific to anyone."

Stephen Kreitzmann
Standing Seam Metal
Graham, WA
Angie's List "A" Review

"From the very beginning, the project went very well/.Even before I contracted with a company.. Whenever I saw the Big Deal, I immediately called their office to get a feel for the company and to ask specific questions about the roofing materials & how the projects were handled. Michelle who answered the phone was very straightforward about how the company''s primary goal is completely customer satisfaction. She told me that each day of the project else would call and find out how things have gone that day. They were any issues, they would make sure to take care of them the next day.… Or immediately if it needed. Within a half hour after our initial conversation, Michelle calling that the technical questions I had. That day I signed up for the Big Deal. I called them back and set up an appointment to get the final estimate and price beyond the scope of the original Big Deal. Mark Waggoner, the owner of the company, came out did the initial measurements and completed the bid. This was necessary because the Big Deal was for a roof of 1800 ft.². Our roof was double that size. Mark repeated the statement about customer satisfaction and service. He made it his goal to visit every customer site to make certain that the customer satisfied. So they contract with him for the complete work. Those of us who live in the Pacific Northwest, realize that December is not the best month to begin a motion project. Contractor needs to find a stretch of weather at least three days or more in which the forecast is for little or no rain. Lisa, was our next contact from the company to call our office until the day was found when we could begin. When we had the forecast for minimal brain, Lisa called and we set the date to begin. That morning the crew out and begin to tear off of the old roof. As they tore off sections of the old roofing, they replaced it with tarpaper to protect it from any rain that might happen. That first night, it rained! It seems that the tarpaper and worked and there were no leaks. The next morning my wife noticed there was some dripping into the bathroom from around the overhead fan. It was a theatrical wig they got dampened. I called Pacific Northern and told Lisa about the problem. Within 20 minutes Mark called to have a know if there were any damages to be glad to pay for them. I should also mention that the crew worked hard and to the dark each day of the project. He attempted to keep the debris to minimum and put it in the dumpster each day. Two days after the crew had completed the roofing, a follow-up team came out and inspected the work on the roof and made a final round of clean up around the house. Mark himsel came by at the end of the project to make certain we were happy with the results. Your client please with the roof and the assurance that any problems that arise from the Pacific with a care of it. Many thanks to Mark, Lisa, Michelle, to Kino and his roofing crew for a job well done."

Michael & Dianna McKinlay
Composition Shingle
Redmond, WA
Angie's List "A" Review

"During the heavy rains we had before Thanksgiving, the roof over the attached garage started leaking. We didn't want to try to match the concrete roof tiles on the roof. We just wanted it gone! We met with a couple of different companies, sitting down with both of them to discuss all our options and prices. One was a sales rep and one was one of the owners of the company. We chose to go with Kasim (owner) and Northern Pacific Exteriors. They had a few projects ahead of us but said they would see if it could be done before Christmas. Due to the rains, they weren't able to get here, but Michelle from the office called every week to let us know where we were in the schedule, to see if there were any blackout dates for us, and just to let us know that they hadn't forgotten us. She called just before the New Year to let us know that they would be out after the holiday and reminded us to remove any items from the walls that may fall. The weather cooperated with no rain, but there was some heavy frost on the roof. The old roof was very mossy and slick. Being a concrete tile roof, they had to remove it by hand. They were careful of the landscaping and leaving us an "escape route" from our front door. Any questions we had were answered politely and quickly. Michelle called a couple of times to see how things were going. Mark, the other owner, stopped by to see how things were progressing.The old roof was removed in a couple of days. It took another day and a half for the new roof to be installed. They cleaned up the yard and driveway and made sure there were no roofing nails or debris left laying around that might cause any damage. During the inspection, they found a piece of facea was missing and a piece of the siding was cracked. They replaced both with matching paint. The new roof looks great. We couldn't be more pleased with the results."

Cheryl & Byron Long
Rubberized Shingle
Bremerton, WA
Angie's List "A" Review

"I was dreading this project and the reviews on Angie's List led me to believe that Northern Pacific Exteriors would treat me fairly and hold my hand through the entire process, and they totally lived up to my expectations and beyond. I purchased an Angie's List Big Deal, and when the owner came to do the estimate, he did his best to keep the cost beyond the Big Deal reasonable without pressuring me to spend beyond my means. There was an extensive delay before work could begin due to the weather, but they called and updated me weekly. When they were finally able to come, they put two crews on the job and completed it in a day and a half. Unexpectedly, there were 2 layers of old roof that had to be torn off but they stuck to the original estimate. The roof looks great and they did a great job on the rotted wood replacement. They were very responsive to any questions or concerns I had and sent someone a few days later to do an inspection and fix a couple of glitches. The cleanup of the area around the house was spotless. The owner himself handled all in-person interactions with me including the estimate and signing of final papers, and even hand delivered Christmas gifts for both me and my dog! I highly recommend this company...they definitely care about their customers!"

Sandra Conry
Composition Shingle
Kent, WA
Angie's List "A" Review

"They haven't started the work yet. We are still hashing out what we are gonna do to the house. The staff are very good and very helpful. That's why we think we are gonna go with them to complete the project. They are very flexible. They really wanna help in anyway they can."

Chris Cross
James Hardie ColorPlus+
Fircrest, WA
Angie's List "A" Review

"They started on time and did not miss a day until the job was complete. We did have some concerns that were minor after the completion but they were corrected in a timely manner. They called every night to check in on our progress. The main person I spoke with was Michelle. I can not say enough about how wonderfu she is to work with. The company was professional and honest. I would highly recommend them."

Teresa Hougland
James Hardie Prime
Grapeview, WA
Angie's List "A" Review

"I got three bids on my roof and decided on Northern Pacific because of their great bid and because of their professionalism. Kasim always looked and acted very professional, and don't underrate having a professional person handling your phone services! Michelle was wonderful. IF YOU ARE LOOKING FOR SOMEONE YOU CAN TRUST - READ THIS!! Northern Pacific also installed gutters and downspouts for me. They were installed on a Thursday. Between the end of that day and the following Saturday, we had a DELUGE of rain, and it was still coming down. I went into my basement and found that at least half of it was under 1"-3" of water, and it was rising. I have lived in my house for over twenty years and nothing like that had ever happened before, so with the ironic timing, I assumed something had gone wrong with the installation of the gutters. I immediately called Northern Pacific and told them what I thought had happened, (Keep in mind this was a Saturday). First, Osvaldo, who worked on the roof, showed up. Then, Kasim, the owner, showed up. Then, Steve, who worked on the gutters, showed up (with his little girl in tow). They quickly determined that the problem was a blocked drain, and that it had nothing to do with their work, but nonetheless, Osvaldo wanted to go to the hardware store to see if they could get a plunger strong enough to clear the drain - Steve did a little tweaking on one of the downspouts to direct it away from the house, and they were both really kind, felt bad about my situation and did not act impatient at all about making an unnecessary trip on a nasty, rainy cold Saturday. Kasim felt really awful for the mess that I was in and called Michelle, who checked Angie's list and found a plumber to come out on Saturday. Kasim insisted on waiting with me, because I was on my own and it was such an awful situation. While we waited it occurred to him that once the water was pumped out I would need to rent fans and a dehumidifier, so off he went and rented them for me, bringing them back to the house. Later, I had a conversation with the plumber about whether it might be a good idea to get some sand bags for later since it was supposed to continue to rain throughout the night, and Kasim got back in his vehicle and came back with sand bags. Bottom line is that Kasim stayed with me for HOURS until the plumber was done. You can tell the difference between someone doing something because they know it would be good for business, and doing it because they have a good heart. This man has a good heart. He wanted to make sure that I was okay simply because he is a truly KIND human being and he knew that it was an awful situation that I would otherwise have had to handle alone. Hire them."

Jean Hayes
Rubberized Shingle
Tacoma, WA
Angie's List "A" Review

"I had not heard of "Angie's List yet. So I did an internet search for roofing quotes in my area. After a quote by Sears, I got a call and quote from Mark Waggoner of Northern Pacific Exteriors. The quote was $8,000 less than Sears, with the same materials and warranty, so we went with Northern Pacific. We set up a date around the weather, and they were very connected; calling a day or two out to ensure nothing had changed in our schedule, if there would be any trouble to us; and showed up and completed the job in one day. The clean up was complete, and we have had zero problems with nails in the yard (They tarped the flower beds around the house), and we are veryhappy with the service, quality, and look of our new roof. The company also sent some "Sherri's Berries" which my wife liked greatly. They are a great company and we look forward to having them do our sideing when the time comes."

James & Jennifer Burns
Composition Shingle
Parkland, WA
Angie's List "A" Review

"We were surprised that the owners themselves came out to consult with us and help us decide the best roofing for us. They also spent time, WITHOUT RUSHING US, in helping us select color and the style of roofing. This was not easy as it can be hard to visualize. Thankfully they have a computer program that helped. A picture of our home was taken and with the computer program, different roof colors were added. We could see different options of stone and how the house looked in different styles of both. We were able to choose stone and a roof that complimented our home, feeling assured it would look good AND IT DOES! We were pleased by the cleanliness at the work-site of our home and the dedicated work ethic, not only of the owners but of the staff. When we did have feedback, our concerns were immediatly addressed and remedied. My husband and I are very satisfeid and will use them in the future to update our siding."

Anita & Richard Glenn-Reller
Rubberized Shingle
Puyallup, WA
Angie's List "A" Review

"From start to finish, this was a great experience. I knew going into the bid process that I wanted a metal roof. Mark came out within a day or two of me calling to set up the initial appointment. He was very knowledgable and provided a very competitive bid. Once I decided to go with NP Exteriors, everything went great. When the crew ran into some issues left behind from the previous homeowner, they didn't even flinch. They ensured that everything was safe and soldiered on, fixing what needed to be fixed. The whole team (from office to job crew) was wonderful about keeping me apprised of scheduling and quick to answer any questions/concerns I had. Vlad and crew were simply exceptional. Very courteous and professional--it was a real pleasure to work with them. They cleaned up the job site very nicely as well. I will definitely be calling them back out when I'm ready to replace my deck!"

Tera Johnson
Standing Seam Metal Roof
Burien, WA
Angie's List "A" Review

"I was very impressed and satisfied with the experience. Their customer service is outstanding."

Bob & Whitney Earles
Composition Shingle
Federal Way, WA
Angie's List "A" Review

"The owner Kasim Shake communicated extremely well with us. He bent over backwards for us! Our roof was on within a week from when we called. He is super easy to work with and did a great job. Even the receptionist was very clear and friendly. We had a cedar roof, and our new roof is a composite roof that is a 50 year algae proof. He also changed out the under lament, with an upgraded product that should have cost us more. Kasim also put in the box venting for us as well. He was just great! On top of everything else, he came over to our home at 730pm to accomadate our schedule. Then he even sent us chocolate covered strawberries at the completion of the job! I have nothing but praise for him, he was amazing! He also helped me pick the colors of the roof. Since we are selling the home, he helped us choose a correct color that other people would like and would be easier to match paint colors with. He provided us with more information than I would thought of even asking."

James & Shirlee Taki
Composition Shingle
Mercer Island, WA
Angie's List "A" Review

"We are really happy with them. Our next door neighbors did a roof through them through our referral so they did a good job. They're a small company, they checked in with us everyday, they did everything in a timely fashion, everybody was professional and courteous. We were very happy with them."

Ann Hines
Rubberized Shingle
Gig Harbor, WA
Angie's List "A" Review

"They were fabulous. We had signed on with them, even to the scheduled date, but my husband passed away. When I called to explain it to them, they were very understanding and told me to just call when I was ready to have the job done. When I called, they were out within two days and got the job done in one day. They added some better gutters and that was done very quickly as well. They left the property absolutely spotless, and they are absolutely the nicest people to work with. Their total cost was right in the ball park with the other estimates we received."

Susan Miller
Composition Shingle
Lacey, WA
Angie's List "A" Review

"We had a few different estimates but with the Big Deal the bid from Northern Pacific Exteriors came in quite a bit below others. Their salesperson came to our house and did a really good job walking us through the details of the process, providing exact measurements, and explaining the difference between the various roof options available for us. He gave us also an approximate date on which the service would be performed. After the contract was signed NPE actually called us weekly to let us know any changes to the projected service date. The only change in fact was that they were able to start the work a week sooner than was originally expected. The day before the service a dumpster was delivered to our driveway. It was fine but the only snag was that they were going to place it on one side of the driveway so as not to block one of the garage doors (discussed this beforehand with the sales person). In reality the dumpster was much wider and there was simply no way to place it without blocking all garage doors. On the next day the roof workers showed up early in the morning and they continued to work until around 7pm, taking advantage of the light. At the end of the first day we got a phone call from NPE stating that they were able to do more work than expected and that they ought to be able to finish everything early on the second day, which was ahead of schedule. The crew left for the night only after cleaning up so that there was no debris or nails around the yard or the driveway. On the second day they again showed up early in the morning and were done in the early afternoon. They again did a complete cleanup (we only found two nails in the time since the job was done) and left everything is great condition. About a week after the roof was finished NPE did a final inspection and also the owner, Kasim, came to our house to finalize the paperwork. He was really good at explaining the warranty and was kind enough to take a look at our deck and giving us some options for what sort of repairs it needs. So all in all we are very happy with our experience and the quality of work. We felt that there was excellent customer service and we love our new roof."

Paul Karimov
Rubberized Shingle
Redmond, WA
Angie's List "A" Review